Refund & Cancellation Policy

Last updated: June 25, 2026

This Refund & Cancellation Policy explains how cancellations and refunds work for Chudong subscriptions. It forms part of our Terms of Service. Please read it before subscribing.

1. Our products

Chudong is sold as a software subscription (Pro and Studio plans) billed monthly or yearly. There is also a free plan with no charge.

2. 7-day money-back guarantee

If you are not satisfied with your first paid subscription, you may request a full refund within 7 days of the initial charge. This applies to your first purchase of a paid plan; it does not apply to renewals. Contact us and we'll process it.

3. Cancellations

You can cancel your subscription at any time from your account settings or by contacting us. When you cancel:

• You will not be charged again for the next billing period.
• Your plan remains active until the end of the current paid period, then reverts to the free plan or stops.
• Cancelling does not automatically refund the current period (except under Section 2 or where required by law).

4. Renewals

Subscriptions renew automatically. We recommend cancelling before your renewal date if you do not wish to continue. If you are charged for a renewal you intended to cancel, contact us within 14 days and we will review your request in good faith.

5. When we will issue a refund

Situation	Refund?
Within 7 days of your first paid subscription	Yes — full refund
Duplicate charge for the same subscription	Yes — duplicate refunded
Unauthorized transaction (after verification)	Yes
Obvious billing error by us	Yes
Renewal cancelled late (case-by-case, within 14 days)	Reviewed in good faith
Partial month after using the Service	No (except where required by law)
Account terminated for violating our Terms	No

6. How to request a refund

Email mihailradkevic2@gmail.com with: the email on your account, the date and amount of the charge, and a brief description. We aim to reply within 1 business day and resolve eligible requests within 5–10 business days.

7. How refunds are issued

Approved refunds are returned to your original payment method via Stripe. The time to appear on your statement depends on your bank, typically 5–10 business days.

8. Chargebacks

Please contact us before filing a chargeback — we can usually resolve issues faster. Filing a chargeback without contacting us may lead to temporary suspension while the dispute is reviewed.

9. Contact

Questions about refunds? Contact mihailradkevic2@gmail.com or our Contact page.